Sales Cloud Community Cloud Service Clouds
Soham Technologies Offers Salesforce Provided Sales Cloud, Community Cloud, Service Cloud Services
Salesforce Community Cloud
Online platform that enables companies to connect customers, partners, and employees with each other and share any file, data, and record in real time on any devices.
Salesforce Sales Cloud
Sales Cloud refers to the sales module in salesforce.com. It includes leads, accounts, contacts, contracts, opportunities, products, price books, quotes, and campaigns.
Salesforce Service Cloud
When your organization is concerned about providing optimized customer service to all of its clients then Salesforce Service Cloud is one of the best sources to do so whether it a B2B domain or B2C domain.
Salesforce Community Cloud
Salesforce Community Cloud is an online platform that enables companies to connect customers, partners, and employees with each other and share any file, data, and record in real time on any devices. It simplifies key business processes and expands them across offices and departments to customers and partners. Initially it was used by sales people to engage with their clients for more personalized conversation but with time it evolved into a great business tool for organizations to manage different departments and to better understand their challenges and to improve upon them.
Brand Growth : Combining customer interaction platforms with business processes that makes it easier to connect customers and partners and more engagement means improving your brand’s growth among them.
Better Case Data Management : Store all of your case data in one place, hence allows customers to watch their cases as it progresses. It also acts as a platform for marketing reps to collaborate with agencies to update campaigns, share files and track payments.
Enhanced Engagement : Enables smooth customer experience, increases the ability for both internal and external cooperation through social and mobile, hence removes all barriers between technical and nontechnical departments within business and bring all people together to connect, collaborate and spread knowledge.
Built Better Community : It can easily be integrated with Sales, Customer Services and Marketing platform, which helps reps to stay connected and up to date on all of the business processes and collaborations happening within organizations.
Provides Better Ecosystem : Helps companies to investigate their customer advocates and get more data insight of customer behavior and needs, which helps organizations to better understand the requirements to change their methodology of doing business.
Automate Your Business Process : It promotes your engagement and suggest which people, group and content to follow for your business growth.
Salesforce Sales Cloud
Sales Cloud refers to the sales module in salesforce.com. It includes leads, accounts, contacts, contracts, opportunities, products, price books, quotes, and campaigns and having features such as Web-to-lead to support online lead capture, with auto-response rules. It is designed to be a start-to-end setup for the entire sales process hence help to generate revenue. Organizations are moving towards sales cloud to optimize their business, hence helps to boost overall ROI. Some of the advantages of Sales cloud which helps organizations to improve their performance are discussed below.
Automate email process : The platform has features to automate email marketing hence run email campaign very efficiently. Users can personalize emails, send and track them directly from the platform.
Efficient leads management : It nurture leads until they are sales ready and automatically routed to the right reps at the right time and converts them into quality lead.
Ease of integration : It has capability to integrate with other software vendors like Microsoft Outlook so that further process can be efficiently done in sync manner.
Easy files handling : It helps in easy drag and drops of multiple files and simultaneously uploads it into the Salesforce and maintains complete control over sharing settings, including who is viewing, editing and collaboration rights.
Better leads and emails management : Salesforce Engage feature of sales cloud helps users with lead management and email marketing needs. It also integrates with Gmail which helps users to track and log all Gmail interactions, including clicks and opens.
Better sales forecasting : It has a complete view of sales pipeline of business, so helps in taking actions whenever necessary and predicts how much amount of revenue will be generated through warm leads..
Salesforce Service Cloud
Service Cloud is a Software as a Service Platform offered by Salesforce. It is built on the Salesforce Customer Success Platform that gives 360-degree view of customers and enables to deliver smarter, faster and more personalized service. Here are some interesting insights on why should you select Service Cloud over any other support optimization platform.
Fast resolve to customer issue : Since it supports live agent support service which helps in delivering instant solutions to their problems. Integration with Service Cloud will enable you to resolve the queries in best suitable optimized manner that further strengthen your relationship with customers.
Increased productivity : With the help of Salesforce service cloud, the agents will be able to work with an ease and from anywhere that increases their productivity to a great extent. Its easy management options like knowledge module helps customers as well as support and sales reps to seek answers to various product related queries hence it enhances their overall performance.
Self-service features : It is incorporated with self-service features which provide extra edge to the users. By the use of this platform you can improve service response rates by deploying smart track technology systems that report the need for product maintenance or performance feedback automatically. It is linked to online community groups and discussion forums that enables customers to self-seek answers to their queries and enterprises can use these platforms effectively to promote self-service features, hence reduce support cost.
Interaction on social media platforms : Due to integrated setup with social media platform you can effectively interact with your customers over social media like Facebook, Twitter, etc. and make impact on them to use more of your products or services.
Better Security : The entire database within the Salesforce Service Cloud Platform is safe and highly secured because it has a various layered path for safeguarding the crucial business information.