Customer Portal – CMS, eCommerce – Community Cloud

Business Problem Business Problem


Problem Summary :

Customer sales team was using Salesforce. They had their eCommerece website implemented and also CMS – Content Management System. These were all distinct systems working independently, no integration, no single source of truth.

Challenges :

  • Budget
  • Schedule
  • 2 week Sprint
  • Complexity
  • OrchestraCMS product limitations

Our Solution

Customer Community, Orchestra CMS, Big Commerce, Sales Cloud

Solution Summary :

Replaced legacy system with Salesforce Customer Community. Implemented CMS using AppExchange product Orchestra CMS. Implemented eCommerce on Big Commerce. Integrated (real time, bi-directional) Big Commerce and Salesforce. Implemented QR Code, Google map, Payment.

Platform :

  • Customer Community
  • Orchestra CMS
  • Big Commerce
  • Integration
  • Sales Cloud

Benefits :

  • Increased paid members
  • Increased revenue and donation
  • Systematic, Organized up-todate website without IT support
  • Fully automated events management
  • Pricing and booking

Soham Technologies

We are IT & Salesforce, Web tech company in pune providing IT solutions globally. Soham Technologies offers Salesforce support and maintenance services that provide clients with access to Salesforce experts for administrative and development issues with long term commitments. We guarantee minimal risk and outstanding service to all our clients .
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