Salesforce Community Cloud is an online platform that enables companies to connect customers, partners, and employees with each other and share any file, data, and record in real time on any devices. It simplifies key business processes and expands them across offices and departments to customers and partners. Initially it was used by sales people to engage with their clients for more personalized conversation but with time it evolved into a great business tool for organizations to manage different departments and to better understand their challenges and to improve upon them.
Sales Cloud refers to the sales module in salesforce.com. It includes leads, accounts, contacts, contracts, opportunities, products, price books, quotes, and campaigns and having features such as Web-to-lead to support online lead capture, with auto-response rules. It is designed to be a start-to-end setup for the entire sales process hence help to generate revenue. Organizations are moving towards sales cloud to optimize their business, hence helps to boost overall ROI. Some of the advantages of Sales cloud which helps organizations to improve their performance are discussed below.
Service Cloud is a Software as a Service Platform offered by Salesforce. It is built on the Salesforce Customer Success Platform that gives 360-degree view of customers and enables to deliver smarter, faster and more personalized service. Here are some interesting insights on why should you select Service Cloud over any other support optimization platform.